- Diverse Roles: Mobilized and managed 500+ staff, including project managers, supervisors, hosts, tour guides, art explainers, and visitor experience associates.
- Recruitment & Training: Carefully selected and trained staff to deliver clear communication, cultural hospitality, and seamless visitor interactions.
- Technology-Driven Coordination: Deployed Shine’s scheduling and attendance systems for real-time tracking, efficient coordination, and swift replacements when needed.
- On-Ground Supervision: Provided proactive workforce management and continuous support to maintain service quality across all venues.
